Privacy Policy
Your privacy is fundamental to our service. We protect your data and never sell your information.
TL;DR
We built Easy.Mortgage to protect borrowers from spam and lead selling — and that includes how we handle your data.
- ✅No data selling — your information is never a revenue stream
- ✅No advertising cookies — only essential ones for site functionality
- ✅Only share info when you click "Connect" with a loan officer
- ✅CCPA + GLBA compliant with bank-grade security
- ✅Real humans handle privacy requests, not bots
📌 What We Collect
Basic info you give us (like name, email, loan needs) and activity on our site.
🚫 What We Don't Do
We never sell your data. Ever. No spam. No shady lead reselling. No tracking cookies.
🔐 How We Protect It
Bank-grade encryption and strict controls. Your info stays yours.
✅ Your Rights
You're in control. Opt-out anytime. We honor CCPA, GLBA, and other privacy laws.
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Introduction
At Easy.Mortgage, we're on a mission to protect borrowers from the predatory practices that plague the mortgage industry. That mission extends to how we handle your personal information.
If you ever have privacy concerns, you'll talk to a real person — not a robot. We're committed to transparency, and this policy explains exactly how we collect, use, and protect your data.
Our Core Privacy Principles:
- • Your data is yours, not ours to sell
- • Transparency over legal jargon
- • Bank-grade security, always
- • You control your information
Here's What We Collect — and Why
Here's What We Collect — and Why
We only collect what we actually need to match you with great loan officers and provide our service. No fishing expeditions, no data hoarding.
Personal Info
- • Name and contact details
- • Email address and phone
- • Location preferences
- • Loan type and goals
Location
- • General location (city/state)
- • Property search areas
- • Never precise addresses
Messages
- • Quiz responses
- • Support conversations
- • Feedback and preferences
Security
- • Device and browser info
- • Usage patterns (anonymized)
- • Fraud prevention data
What We DON'T Collect (Unless You Start a Loan)
Social security numbers, credit scores, bank account details, or other sensitive financial information — unless you explicitly start a loan application with a specific lender.
How Your Info Helps Us Help You
How Your Info Helps Us Help You
We sometimes work with trusted partners (like analytics or hosting providers) to improve your experience — but we never sell or resell your data. Ever.
Core Services
- • Match you with quality loan officers
- • Facilitate secure introductions
- • Improve our matching algorithm
- • Provide quick customer support
Service Improvement
- • Understand what borrowers actually need
- • Make our platform faster and easier
- • Fix bugs and technical issues
- • Test new features that help you
Platform Security
- • Prevent fraud and fake accounts
- • Keep bad actors off our platform
- • Verify loan officer credentials
- • Monitor service quality
Communication
- • Send important updates about your matches
- • Answer support questions
- • Share relevant mortgage tips (if you opt-in)
- • Follow up on your experience
You're in Control — Your Rights Explained
You're in Control — Your Rights Explained
Your privacy rights aren't fine print — they're real tools you can use. Here's how to exercise them (and yes, we'll actually respond).
See Your Data →
Get a complete, downloadable copy of your profile, activity, and matches
Fix Wrong Info →
Update or correct any inaccurate information in your profile
Delete Everything →
Request complete deletion of your personal information
Stop Communications →
Opt out of emails, calls, or data processing entirely
Export Your Data →
Download your data in a format you can use elsewhere
File a Complaint →
Contact regulatory authorities about privacy concerns
Response Times
We respond to privacy requests within 48 hours (usually faster). Complex requests like data deletion may take up to 30 days, but we'll keep you updated throughout the process.
Data Security
Data Security
We implement multiple layers of security to protect your personal information.Learn more about our security measures →
Bank-Grade Encryption
256-bit AES encryption at rest with AWS-managed keys and TLS 1.3 in transit
Access Controls
Role-based access with multi-factor authentication and principle of least privilege
Regular Audits
Quarterly third-party security assessments and penetration testing
Threat Monitoring
24/7 monitoring for suspicious activity and automated threat detection
Secure Backups
Encrypted, geographically distributed backups with disaster recovery plans
Compliance
SOC 2 Type II compliant with GLBA, CCPA, and GDPR requirements
Your Choices
Your Choices
You have options about how we use your information. Here's how to control what happens with your data.
Marketing Communications
You can opt out of marketing emails anytime by clicking "Unsubscribe" or emailing us at privacy@easy.mortgage.
Note: We'll still send important service updates (like security alerts or policy changes) even if you opt out of marketing.
Analytics and Cookies
You can disable analytics cookies in your browser settings or use our cookie preferences center.
Essential cookies (for login, security, etc.) can't be disabled without breaking the site functionality.
Account Deletion
Want to delete your account completely? Email privacy@easy.mortgage with "Account Deletion" in the subject.
We'll remove all your personal data within 30 days, except what we're legally required to keep.
☀️California/CCPA Rights
California/CCPA Rights
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).
Right to Know
What personal information we collect, use, and share about you
Right to Delete
Request deletion of your personal information (with some exceptions)
Right to Opt-Out
We don't sell personal information, so this doesn't apply to Easy.Mortgage
Right to Non-Discrimination
We won't discriminate against you for exercising your CCPA rights
Right to Correct
Request correction of inaccurate personal information
Right to Limit Use
Limit use and disclosure of sensitive personal information
To exercise your CCPA rights: Email privacy@easy.mortgage with your request. We'll verify your identity and respond within 45 days (or let you know if we need more time).
💬SMS Communications
SMS Communications
When you provide your phone number and consent to receive text messages from Easy.Mortgage, here's what you need to know:
SMS Opt-in Data Protection
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message Types & Frequency
We may send you text messages for:
- • Phone number verification during registration
- • Account security and authentication
- • Service notifications and updates
- • Appointment confirmations and reminders
Message frequency varies based on your activity and preferences. Message and data rates may apply.
Your SMS Rights
- • Opt-out: Reply STOP to any text message to unsubscribe from SMS communications
- • Help: Reply HELP to any text message for assistance
- • No forced consent: Providing your phone number is optional and not required to use our service
- • Carrier responsibility: Carriers are not liable for delayed or undelivered messages
🏛️GLBA Notices
GLBA Notices
The Gramm-Leach-Bliley Act (GLBA) requires financial service providers to explain how we protect your private information.
Financial Information Protection
We safeguard all nonpublic personal information according to federal standards, including:
- • Physical safeguards (secure facilities and equipment)
- • Electronic safeguards (encryption and access controls)
- • Procedural safeguards (employee training and monitoring)
Information Sharing Limitations
We do not share nonpublic personal information with non-affiliated third parties, except:
- • With your explicit consent (like connecting you to loan officers)
- • As required by law or regulation
- • With service providers under strict confidentiality agreements
Opt-Out Rights
Because we don't share your information with non-affiliated third parties for marketing purposes, there's no opt-out required under GLBA. However, you can always opt out of our own marketing communications.
Still have questions?
Email us at privacy@easy.mortgage — we'll actually respond.
Contact Privacy TeamContact Us
Have questions about this privacy policy or your data rights? We're here to help.
Frequently Asked Questions
How do I delete my account completely?
Email us at privacy@easy.mortgage with "Account Deletion" in the subject line. We'll remove all your data within 30 days and send you confirmation when it's complete.
Can I see exactly what data you have about me?
Absolutely! Email us at privacy@easy.mortgage with "Data Access Request" and we'll send you a complete, downloadable copy of your profile, activity, and any shared information.
Do you really never sell my data?
Never. Our business model is connecting borrowers with quality loan officers, not selling your information. We only share your data when you explicitly choose to connect with a loan officer.
What if I live outside the US?
We extend the same privacy protections to all users regardless of location. If you're in the EU, you have additional rights under GDPR that we fully honor.